Help

Fifteen answers, sorted by subject. If yours is not here, write to us: a real person answers, within 24 to 48 hours.

Tracking meals

How does the photo scan work?

Open the app, tap the camera, frame the plate. Ryze recognises the foods, gives each an estimated amount and shows the total with macronutrients — protein, carbs, fats.

Every line is editable: change 100 g to 150 g, remove a food, add one. The total follows immediately.

Are the values accurate?

They are estimates. On a composed dish, expect roughly ±20%. That is accurate enough to steer a deficit or a surplus; it is not accurate enough for a medical prescription.

Three ways to sharpen it: correct the amounts the scan proposes, scan the barcode when the product has one, and save your usual dishes so you can recall them in one tap.

Can I type or dictate my meal?

Yes, and it is often faster than a photo once the meal is over. Write the sentence as you would say it — "two eggs on toast and a latte" — and Ryze breaks it into foods, cooking butter included. Dictation works the same way.

Are the barcode and search still there?

Yes. The photo scan replaces nothing: the barcode is still the most accurate route for a packaged product, and search is there for simple foods.

Training

How do I plan a workout?

From the training tab, ask in one sentence: "add me a 30-minute run on Friday". The session lands in the week, dated. You can move it, replace it or ask for another the same way.

The grid at the top shows the state at a glance: filled for done, outlined for planned.

Does it really work with no signal?

Yes, for everything that matters in a gym. Today's workout is already on the phone: you tick your sets, enter your loads, the rest timer runs, and GPS cardio records the route. As soon as signal returns, everything syncs back with nothing for you to do.

What does need a connection: the photo scan, and the search for a food you have never logged.

I don't have the equipment, or something hurts.

Tell the coach. It offers an equivalent session with what you have, or drops the movement that bothers you. This is not medical advice: pain that keeps coming back is a matter for a health professional.

Goals and progress

How is my calorie target computed?

From your age, sex, height, weight, activity level and goal. Ryze shows you the curve before you start: where you are, where it takes you, by what date, and sets it against "continuing as before".

The pace stays sensible — losing too fast does not hold. You can adjust the values by hand in the settings.

Does the plan adapt?

Yes. Every week Ryze takes stock of your real weight and adjusts the target. A curve does not hold on its own: the weekly check is what holds it.

The subscription

What does it cost?

Three days of trial with everything unlocked, then $9.99 a month or $59.99 a year. No ads, during the trial or after.

The price shown here is for the United States; the App Store shows you your country's price before you commit.

How do I cancel?

In iOS Settings → your name → Subscriptions → Ryze → Cancel Subscription. Apple manages subscriptions; we have no hand in it.

Cancel at least 24 hours before the trial ends to pay nothing. Access continues to the end of the period already paid for.

I want a refund.

Purchases go through Apple, so refunds do too: reportaproblem.apple.com. If the problem is with the app, write to us first — we would rather fix it.

Account and data

How do I delete my account?

Settings → Account → Delete my account. Everything is erased within 30 days: meals, workouts, photos, history. The operation cannot be undone.

Deleting the account does not cancel the Apple subscription: remember to cancel that too, in the iOS settings.

Where is my data?

In a database hosted in the European Union. Meal photos are sent for analysis and then deleted, and nothing is sold to anyone. The detail is in the privacy policy.

Can I get my data back?

Yes. Write to privacy@coach-ryze.com and you will receive an export in an open format.

The app

How do I install the iOS widget?

Long-press the home screen until the icons wobble, then "+" at the top left, search for "Ryze", pick a size and place it. It shows today's macros and launches a scan directly.

How do I change the language?

Settings → Language. French, English, German: the interface, the foods and the exercises all follow.

I found a bug.

Write to support@coach-ryze.com with what you were doing, what happened, a screenshot if you have one, your iPhone model and the app version (at the bottom of the settings). Answer within 24 to 48 hours.

Is there an Android version?

Not yet. Write to support@coach-ryze.com with "Android" in the subject and you will hear from us at launch.

Write to someone

A real person reads and answers, within 24 to 48 hours.

Support

Bugs, account, subscription, everything else.

support@coach-ryze.com

Personal data

Access, export, deletion, GDPR.

privacy@coach-ryze.com

Press and partnerships

Press requests, content, collaborations.

presse@coach-ryze.com

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